Terms of Service

The service

TerenIQ is construction field operations software: projects, tasks, inspections, issues, RFIs, daily reports, permits, safety briefs, plans, documents, equipment and team management, available through the web app and the iPhone app. By creating an account you accept these terms on behalf of your company.

Trials

New workspaces start on a free trial (14 days by default, 30 on Enterprise) with every feature unlocked and no payment details required. At the end of the trial the workspace becomes read-only until a plan is agreed; your data is not deleted.

Plans and payment

Paid use is priced per seat on the plan you agree with us. We invoice each billing period and you pay by bank transfer using the invoice reference. If an invoice remains unpaid past its due date plus a grace period, the workspace may be suspended to read-only until payment arrives. Reactivation is immediate once we confirm the transfer.

Your content

Everything your company records in TerenIQ remains your company's property. You grant us only the rights needed to store, process and display that content to your authorized users. You are responsible for having the right to upload what you upload.

Acceptable use

Do not use TerenIQ to break the law, to store malicious code, to probe or overload the service, or to access other companies' data. Seats are for named individual users; credential sharing across people is not permitted.

Availability and support

We operate the service with care but do not promise uninterrupted availability. The iPhone app is offline-first, so field work continues through connectivity gaps. Support is available at [email protected]; Enterprise plans receive priority responses.

Liability

TerenIQ is a record-keeping and coordination tool. It does not replace your legal duties around site safety, inspections or permits. To the extent permitted by law, our total liability for any claim is limited to the fees your company paid us in the 12 months before the claim arose.

Ending the agreement

You can stop using the service at any time; unpaid periods already invoiced remain due. On termination we delete your company data on request, as described in the Privacy Policy.

Changes to these terms

If we change these terms in a way that matters, we will notify company owners by email before the change takes effect. Continued use after that date means acceptance.